Shipping policy

Shipping Policy

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During periods of high order volume, processing times may be slightly delayed.

Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1–2 business days

Delivery delays can occasionally occur due to factors outside our control.

Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. Tracking information typically becomes active within 24 hours.

Shipping Areas
We currently ship within the United States.
For international shipping inquiries, please contact us prior to placing your order.

Shipment Restrictions
Certain products may be subject to shipping restrictions based on local, state, or federal regulations. Orders containing restricted items may be canceled or modified as necessary.

Delays, Lost, or Damaged Packages
Hubhound Investigations, Inc., is not responsible for delays caused by shipping carriers or unforeseen circumstances (e.g., weather, natural disasters, or carrier disruptions).

If your order arrives damaged, please contact us within 5 days of delivery at [your email address] with your order number and photos of the item and packaging.

If your package is lost in transit, please contact the shipping carrier directly. We will assist where possible but are not responsible for carrier-related issues once the package has been handed over.

Incorrect Shipping Addresses
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns Related to Shipping Issues
For details on returns, refunds, and exchanges, please refer to our Refund Policy.

Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: support@hubhound.com

Last Updated:
April 30, 2026